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2021 Customer Service Representatives Salary Guide

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer Service Representatives Salary

Salary

$34.7K

Growth

-2%

Bright Outlook

Bright

Green

Yes

Customer Service Representatives Job Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Also known as:

Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator

How Much Do Customer Service Representatives Make ? 2021

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $22,980 $27,630 $34,710 $43,980 $56,380
Hourly Wage $11.05 $13.28 $16.69 $21.15 $27.11

How Much Do Customer Service Representatives Make ? 2021

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$22,980
$27,630
$34,710
$43,980
$56,380
Hourly Wage
$11.05
$13.28
$16.69
$21.15
$27.11

Customer Service Representatives Tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

What Activities Do Customer Service Representatives Do?

  • Discuss goods or services information with customers or patrons.
  • Respond to customer problems or complaints.
  • Maintain financial or account records.
  • Refer customers to appropriate personnel.
  • Calculate costs of goods or services.
  • Collect deposits, payments or fees.
  • Execute sales or other financial transactions.
  • Respond to customer problems or complaints.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Provide notifications to customers or patrons.
  • Promote products, services, or programs.
  • Coordinate operational activities.
  • Respond to customer problems or complaints.
  • Inspect items for damage or defects.
  • Review customer insurance information.
  • Review customer insurance information.
  • Recommend packing or shipping methods.

Typical Customer Service Representatives Knowledge?

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

What Are Typical Customer Service Representatives Abilities?

  • Oral Comprehension - Listening and understanding what people say.
  • Oral Expression - Communicating by speaking.
  • Speech Clarity - Speaking clearly.
  • Speech Recognition - Recognizing spoken words.
  • Problem Sensitivity - Noticing when problems happen.
  • Near Vision - Seeing details up close.
  • Written Expression - Communicating by writing.
  • Written Comprehension - Reading and understanding what is written.

What Are Typical Customer Service Representatives Skills? 2021

  • Speaking - Talking to others.
  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Service Orientation - Looking for ways to help people.
  • Reading Comprehension - Reading work-related information.

What Are Typical Customer Service Representatives Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

What Is The Projected Employment For Customer Service Representatives ? 2021

Location 2018 Employment 2028 Employment Percent change Annual projected job openings
United States 2,972,600 2,921,000 -2% 387,600

What Is The Projected Employment For Customer Service Representatives ? 2021

Location
2018 Employment
2028 Employment
Percent change
Annual projected job openings
United States
2,972,600
2,921,000
-2%
387,600

What Is The Required Customer Service Representatives Education & Experience? 2021

  • High school diploma or equivalent
  • No work experience
  • Less than 1 month on-the-job training

Customer Service Representatives Jobs Near Me .

Job Title Company Location Date Posted Federal Contractor

Customer Service Representatives Jobs Near Me .

Customer Service Representatives 2021 Salary Guide By State

Common Careers